Shipping and return policies for Papercup Records

Shipping Info

We want to ensure that your order reaches you safely and promptly. Please review the following shipping information:

1. Tracking Your Shipment:
Customers are responsible for tracking their shipments, especially when orders are shipped to non-German countries.
Upon dispatch, we will save the tracking number on your Bandcamp order page. Use this number to monitor the status and location of your package through the designated carrier's website.

2. Responsibility for Delivery Attempts:
We rely on reputable shipping services such as DHL or UPS for timely and secure deliveries.
Please ensure that someone is available to receive the package at the provided shipping address.
We cannot take responsibility if the shipping service does not leave a delivery note or if there are issues with delivery attempts.

3. Unsuccessful Delivery Attempts:
If the shipping service attempts delivery but is unsuccessful, it's the customer's responsibility to retrieve the package within the carrier's specified timeframe.

4. Return of Unclaimed Packages:
In the event that an item is returned to us because it was not picked up by the customer at a service point, we cannot offer free re-shipping.
Customers will be responsible for covering the cost of re-shipping if they still wish to receive the item.

5. Address Verification:
Please ensure that the shipping address provided during checkout is accurate and complete.
We cannot be held responsible for packages delivered to incorrect addresses due to customer input error.

6. Shipping Timeframes:
Delivery times may vary based on the shipping destination. Please refer to the estimated delivery times provided during the checkout process.
Delays may occur due to customs procedures or other factors beyond our control.

7. Customs and Duties:
Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments. These charges are not included in the item price or shipping cost.

8. Contact Information:
If you have any concerns or questions regarding your shipment, please contact our customer support team at info@papercuprecords.com. We appreciate your understanding and cooperation in ensuring a smooth shipping process. Your satisfaction is important to us, and we are here to assist you with any inquiries you may have. Thank you for supporting Papercup Records.

Return Policy

Thank you for shopping with us at Papercup Records' Bandcamp store. We appreciate your support and want to ensure your satisfaction with your purchase. Please read our return policy carefully.

1. If you receive a damaged or defective item, please contact us immediately at info@papercuprecords.com with photos of the damaged/defective item. We will provide instructions for returning the item or offer a refund or replacement, depending on availability.

2. Non-Returnable Items:
Certain items are non-returnable, including digital downloads. All sales of digital products are final.